Help
Support
Stuck on something, found a bug, or just have a question about Ondas? Email us and a real person will get back to you — usually within 2 business days.
Common questions
How do I delete my account?
In the app, go to Settings → Danger zone → Delete my account. This permanently removes your profile, lessons, saved vocabulary, and conversations, and can’t be undone.
Sofía isn’t responding, or a lesson won’t load
Check your connection and try again — Ondas needs the internet to generate lessons and talk with Sofía. If it keeps happening, email us with the podcast episode or lesson you were on and what you saw.
Can I change my Spanish level or dialect?
Yes — this is managed from within the app as you progress. If something looks wrong, email us and we’ll help sort it out.
How do I report a bug or give feedback?
Email us at the address above with what happened and, if you can, the device and app version you’re on.
Privacy and data
For questions about what data we collect or to request a copy or deletion of your data, see our Privacy Policy.